State Farm® Insurance Agent Neil Schmitt

"I have nothing but good things to say about Neil Schmitt with State Farm and his wonderful office employees.They have been very helpful in everything that I’ve had questions about and ensuring that I have all my answers. I live over an hour away from his office but refuse to switch to a closer agent.Highly recommend!!"

"My agent Kim Hurtt has always been exceptionally helpful and prompt. I would recomment this agency highly to anyone looking for insurance."

"I’ve had my insurance with Neil Schmitt State Farm for many years now and have always received 10/10 customer service! Kim and Karen are top notch and always get back to me in a timely manner with any questions or concerns I have about my home, auto and life insurance policies. I totally recommend them for all of your insurance needs!"

"Amazing services provided by amazing people. Karen especially goes above and beyond to ensure a smooth and thorough experience when dealing with the ins and outs of insurance."

"I’ve been with Neil’s office for over the last 10 years and just when I think they are the best they get better. It doesn’t matter if I’m calling to file a claim or just make a payment they always go above and beyond. Everyone in that office is exceptional!! They are flexible, friendly, knowledgeable and passionate about what they do. 5 stars just isn’t enough for this group. Neil’s group makes me feel more like a family member than a client. My family loves this group"

"I ALWAYS get excellent customer service from Neil and his staff.! I’ve stayed with him for more than ten years because of the professionalism and care taken regarding my insurance needs."

"Great to work with, very responsive, and the level of service you would expect from a solid team!"

"This was great service all around. I needed to get insurance fast. He called me a few minutes after I placed in my info on the website then he walked me through the process and answered all of my questions with great detail. The process was seamless and stress free. Jack an exceptional job."

"We recently contacted Neil Schmitt’s office about a lightening strike that hit our property. The person who answered the phone made no effort to help with the claim just provided us a 1800 number to call and submit it ourselves. Subsequently, the office called back and apologized for not assisting with the claim indicating that they were extremely short staffed that day. This was a clear indication that they are very conscientious and want to
provide the best customer service that they can."

"I hate to give bad review for this agency but, since they represent all things State Farm I feel I must. I have a simple homeowners claim from a water pipe burst. I have tried contacting adjuster for a month now, and cannot get a simple call back. I reached out to agency three weeks ago and Neil specifically two weeks ago. While the agency team has returned all calls and texts, all they do is make excuses for adjuster. I have simply asked for adjuster and claims supervisor to call me, but that has not happened. Unfortunately, you cannot count on the claims team nor the agency to help when you need it the most. Amazing! When selling they are all over you, but when needed it’s delay and ignoring. By far worst insurance experience I have ever had in 30 years of homeownership."

"Everyone at Neil Schmitt state farm are awesome, always helpful, knowledgeable, and very friendly."

"The best in the business!"

"After switching from State Farm to another insurance provider, we quickly realized what a mistake that was. The difference in service was night and day. Returning to Neil Schmitt - State Farm has been one of the best decisions we've made. From the moment we reconnected, every interaction has been exceptional.
The team at State Farm (Ian and Karen)—real people, not automated systems—have been incredibly helpful and genuinely personable. They’ve made us feel valued and cared for throughout the entire process. We now trust them with our commercial auto, personal auto, and renters insurance, and we couldn’t be happier.
Thank you for reminding us what outstanding service feels like!"

"Very friendly and they waited for me"

"Great office all the way around! Pop in and you feel like family. Neil, Karen, Kim and Jack are all top notch! Thank you for always welcoming me!"

"The staff is very knowledgeable and responsive when we have insurance questions, changes or concerns. Definitely would recommend if you’re looking for a local State Farm agent."

"I have Neil Schmitt-State Farm Insurance for nearly 25 years. They have consistently kept me posted on any changes in policies, reviewing my policies, and saved me money while doing so. The major claim I had was in 2011 with the hail storm here in Blount County. State Farm did an outstanding job covering the claim. No hassles. Give them a call to see what they can do to help you.Karen is amazing."

"Neil's office has always taken care of my claims and been respectful when doing so. Have done business here for over 20 years with no issues whatsoever"

"I decided to look around for different Insurance coverage for my home and automobiles after I had a negative experience with another company and my premiums became outrageous.! After reading many reviews, i saw nothing but positive reviews at the office of Neil Schmitt with State Farm.
I spoke with Katelyn Haymes from that office today, and not only was she kind, she was great at making my experience with them very easy. She explained everything to me and answered any question I had . Thats the most positive experience I have ever had dealing with insurance! On top of that , I have better coverage and saved myself over 1,000 dollars a year!! I call that wonderful customer service!
Thank you State Farm"

"In January of this year we had a major disaster due to mother nature. Katelyn Haymes and the rest of Neil's agency were there to help in any way any time. State Farm as well lived up to the ad. They were a good neighbor. The claims process was seamless and they tried to get us back on our feet as soon as possible. Thanks to all. It is much appreciated."

"Neil Schmitt and his staff are so awesome!! They have always helped me with all of my insurance needs!! I can’t tell you how much I appreciate all of them!!"

"The branch is friendly and helpful. State Farm as a whole has lost focus on the customer and unwilling to correct errors in reporting claims that are inaccurate."

"Neil has always taken care of us and done right by us. The office staff are awesome and extremely helpful."

"Neil and his staff are great ."

"Great service and the staff is very helpful"